Proof of Delivery (POD)
Electronic POD capture and reconciliation — photo, signature, GPS, and partner-feed ingestion
Electronic proof-of-delivery module that captures the full evidence pack at handover — photo, e-signature, GPS coordinates, timestamp, recipient name — from a driver app or web PWA, and ingests external POD feeds back from 3PL or partner systems for two-way reconciliation. Every dispatched order ends with a verifiable artifact, a customer-shareable receipt link, and an exception flow for missed, refused, or partial deliveries.
Features
What's Included
Driver-Side Capture
Mobile-first capture flow for photo, on-glass signature, recipient name, GPS, and timestamp — works offline and syncs when back on network.
External POD Feed Ingestion
Import POD data back from 3PL partners or shipper APIs (Excel, CSV, REST, FTP) so partner-fulfilled jobs close out in the same ledger.
Order Reconciliation
Match every POD to its dispatched order with discrepancy flags for missing artifacts, wrong recipient, or out-of-zone GPS coordinates.
Evidence Vault
Photos and signatures land in S3-backed storage with configurable retention, watermark, and per-tenant access controls.
Customer-Facing POD Link
Shareable receipt URL for recipients and shippers — view photo, signature, timestamp, and map without needing an account.
Exception Workflow
Missed, refused, partial-delivery, and damaged flows with reason codes, photo evidence, and routing back to ops for retry or refund.
Plans
Feature Comparison
See what's included at every level — each tier builds on the previous one.
| Feature | Basic | Advanced | Expert | Enterprise |
|---|---|---|---|---|
| Photo and signature capture | ||||
| Per-order POD link | ||||
| Timestamp and recipient name | ||||
| Single-recipient flow | ||||
| GPS coordinates with map view | — | |||
| Exception reason codes | — | |||
| Customer-shareable receipt URL | — | |||
| Offline capture with sync | — | |||
| External POD feed ingestion | — | — | ||
| Two-way order reconciliation | — | — | ||
| Configurable retention and watermarks | — | — | ||
| Bulk POD search and export | — | — | ||
| Chain-of-custody audit trail | — | — | — | |
| Multi-tenant 3PL ingestion | — | — | — | |
| ERP and TMS sync | — | — | — | |
| Signature and photo analytics | — | — | — |
Basic
4 features- Photo and signature capture
- Per-order POD link
- Timestamp and recipient name
- Single-recipient flow
- — GPS coordinates with map view
- — Exception reason codes
- — Customer-shareable receipt URL
- — Offline capture with sync
- — External POD feed ingestion
- — Two-way order reconciliation
- — Configurable retention and watermarks
- — Bulk POD search and export
- — Chain-of-custody audit trail
- — Multi-tenant 3PL ingestion
- — ERP and TMS sync
- — Signature and photo analytics
Advanced
8 features- Photo and signature capture
- Per-order POD link
- Timestamp and recipient name
- Single-recipient flow
- GPS coordinates with map view
- Exception reason codes
- Customer-shareable receipt URL
- Offline capture with sync
- — External POD feed ingestion
- — Two-way order reconciliation
- — Configurable retention and watermarks
- — Bulk POD search and export
- — Chain-of-custody audit trail
- — Multi-tenant 3PL ingestion
- — ERP and TMS sync
- — Signature and photo analytics
Expert
12 features- Photo and signature capture
- Per-order POD link
- Timestamp and recipient name
- Single-recipient flow
- GPS coordinates with map view
- Exception reason codes
- Customer-shareable receipt URL
- Offline capture with sync
- External POD feed ingestion
- Two-way order reconciliation
- Configurable retention and watermarks
- Bulk POD search and export
- — Chain-of-custody audit trail
- — Multi-tenant 3PL ingestion
- — ERP and TMS sync
- — Signature and photo analytics
Enterprise
16 features- Photo and signature capture
- Per-order POD link
- Timestamp and recipient name
- Single-recipient flow
- GPS coordinates with map view
- Exception reason codes
- Customer-shareable receipt URL
- Offline capture with sync
- External POD feed ingestion
- Two-way order reconciliation
- Configurable retention and watermarks
- Bulk POD search and export
- Chain-of-custody audit trail
- Multi-tenant 3PL ingestion
- ERP and TMS sync
- Signature and photo analytics
Use Cases
Where This Module Fits
Courier and last-mile delivery
3PL freight handover and chain-of-custody
Retail B2B distribution to outlets
Lab specimen pickup and medical samples
Field service installation confirmation
Technology
Built With
Production-grade technologies trusted by enterprises worldwide.
Related Modules
Works Well With
Delivery & Logistics Tracking
Real-time GPS tracking, driver assignment, proof of delivery, and route optimization
Courier Integration Hub
Unified API hub for last-mile courier partners with rate lookup, dispatch, and waybills
E-Signature & Approval
Digital document signing with audit trail, multi-party signing order, and legal compliance
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