On Saturday, 15 August 2026, colleagues from across the AGM Group of Companies — Advisory Apps, MedicalMet and Gempak Games — turned up at 大爱之家 in Happy Garden, Kuala Lumpur for a CSR charity visit to the home run by Persatuan Kebajikan Kanak-Kanak Istimewa Insan (PKKII). We brought rice, cooking oil, pampers, soap, detergent, biscuits and drinks, unloaded the boxes, and then stayed four hours to play musical chairs, dance, and sit and talk with the residents. We walked out barefoot, sweaty, and quieter than when we arrived.
In short: PKKII Insan Home in Happy Garden, Kuala Lumpur cares for children and adults with brain injury, autism, ADHD and developmental delay. Its published figures put 175 children under its care — around 50 living in the home under 24-hour staff supervision and 125 more supported with medication assistance — on operating costs of over RM30,000 a month. What it needs from companies is not hampers. It is rice, diapers and cleaning supplies, every single month.
The group photo at the end of the visit, under the PKKII signboard, with the donation laid out in front.
What Is PKKII Insan Home in Happy Garden?
Persatuan Kebajikan Kanak-Kanak Istimewa Insan (PKKII) — registered in full as Persatuan Kebajikan Kanak-Kanak Istimewa Insan Wilayah Kuala Lumpur dan Selangor — is a welfare association running a residential home for children and adults with special needs, many of them living with brain injury conditions. Locally it is known as 大爱之家, and the Chinese signboard above the door reads 大馬大愛腦傷症兒童基金協會 (PKKII). It sits in a shoplot-style building on Jalan Riang 6 in Happy Garden, off Jalan Kuchai Lama — a part of Kuala Lumpur you could drive past a hundred times without noticing.
Roughly 60 residents were in the hall on the day we visited, aged somewhere between 8 and 40. That age range is not an accident. Most of the older residents arrived as children — some at 10 years old — and are still there in their thirties and forties, because there is nowhere else for them to go. We were told to expect a shy room. That is not what we got. Within ten minutes people were holding our hands, showing us their toys, asking our names and asking again.
The “Selamat Datang” plaque in the hall records a 2022 Chinese New Year visit to PKKII by the then Prime Minister, Dato’ Sri Ismail Sabri Yaakob. The home has been here a long time.
The visit at a glance
- Date: Saturday, 15 August 2026
- Time: 10:00am, about four hours on site
- Home: 大爱之家 — Persatuan Kebajikan Kanak-Kanak Istimewa Insan (PKKII), Wilayah Kuala Lumpur dan Selangor
- Address: 624, Jalan Riang 6, Happy Garden, 58200 Kuala Lumpur
- Who went: colleagues from Advisory Apps, MedicalMet and Gempak Games
- Brought: rice, cooking oil, diapers, soap, detergent, canned food, biscuits, drinks
- Did: unloaded supplies, musical chairs, dancing, sat and talked
Who Actually Runs the Home?
A handful of brothers and sisters who have been doing it for decades. Some of the caretakers we met have been in this home for more than 20 years, looking after the same residents from childhood into adulthood. There is no shift rotation of specialists here. It is the same few people, every day, for a very long time.
We asked the question everyone thinks and nobody says out loud: how do you manage when a resident cannot control themselves? The answer was not a technique or a programme.
“You get used to it. You need patience. You find ways to manage each one and take care of them properly.”
— Caretaker at 大爱之家 (PKKII), Happy Garden
That is 20 years of experience compressed into three sentences. No jargon, no framework — just people who decided to stay.
It is worth knowing why homes like this carry so much of the load. Malaysia’s Department of Social Welfare (Jabatan Kebajikan Masyarakat) directly operates only ten institutions for persons with disabilities nationwide — seven Taman Sinar Harapan homes, two Bengkel Daya centres, and the Industrial Training and Rehabilitation Centre in Bangi. Cash assistance for OKU who cannot work full-time sits at RM300 a month. Everything beyond that is filled by registered welfare associations running on donations, which is exactly what PKKII is.
What Do Special Needs Homes in Malaysia Actually Need?
Boring things. Things that get used up. We asked the caretakers before we shopped, which is the single most useful thing any company can do before a charity visit. The answer was not toys or hampers. It was consumables — what a home buys every week and never stops buying.
Here is the number that stayed with us: the home goes through at least 450kg of rice a month. When the rice supply runs low, portions get smaller. The residents told us that themselves. They know exactly what a short month feels like.
| What they need | Why it matters |
|---|---|
| Rice | 450kg or more every month, bought by the sack, never the packet |
| Raw food and dry goods | Cooking oil, condiments, canned food, biscuits, drinks |
| Diapers and pampers | The biggest recurring cost in a home with non-ambulant residents — needed in both child and adult sizes |
| Soap, shampoo, toothpaste, detergent | Bathing and laundry for around 60 people, daily |
| Second-hand clothes | Genuinely welcome. Some residents tear their clothes during episodes they cannot control, so used clothing in decent condition gets used |
The visit started with a briefing and a stack of cartons: diapers, detergent, canned food and rice. Consumables, because that is what runs out.
A hamper looks good in a photo. A sack of rice or a carton of adult diapers takes real pressure off caretakers doing the maths at the end of the month. If your company is planning a visit, ask the home for their list and buy from it, even when the list is unglamorous.
Want to donate to PKKII? Contact them directly
These are the home’s own contact details, not ours.
大爱之家 — Persatuan Kebajikan Kanak-Kanak Istimewa Insan (PKKII) Address: 624, Jalan Riang 6, Happy Garden, 58200 Kuala Lumpur Phone: +603-7982 4502 Mobile: 016-262 2737
Rice, raw food, diapers, cleaning supplies and second-hand clothes are all needed. Call first and ask what is short this month — one phone call changes what you buy.
Musical Chairs, Dancing and Four Hours of Nothing Else
Once the supplies were in, we pushed the chairs into the middle of the hall and played musical chairs. Nobody explained the rules very well. It did not matter. The residents knew the game better than we did, and they play to win — one of them cleared out three of our colleagues in a single round and made sure everybody saw it.
Red plastic chairs in the middle of the hall. Musical chairs, played seriously.
Then came the dancing. Someone put music on the speaker, one of the residents started a routine he clearly knew by heart, and the room followed — arms up, pointing, spinning, everyone barefoot on the tiles. Our team learned the moves badly and got corrected, loudly, by a kid a third of their age.
Hands up. By the second song, nobody was standing at the side.
The choreography was theirs. We were the slow learners.
The rest of the four hours we sat and talked. That part is harder to photograph and it is the part that sticks. Some residents speak clearly, some do not speak at all, and a few communicate by taking your hand and leading you somewhere. All of them were friendly. All of them wanted attention, and there is only so much of it to go around on an ordinary weekday when there are no visitors.
Sitting down and talking. The simplest thing we brought, and the one that cost nothing.
Why a Software Group Does a CSR Visit
We spend our week building systems — clinic software through MedicalMet, custom systems for operators who have outgrown spreadsheets, and games at Gempak Games. Most of that work happens on screens. It is easy to start thinking of a care operation as a set of records, appointments and stock levels.
Four hours in a home like this resets that. You notice the laundry racks, the wall of medication, the caretaker tracking around 60 residents in a notebook, the fans running because the hall is hot. It is a useful reminder of who sits on the other side of the software.
Our team mid-song. Those laundry racks in the background are the daily reality of running a home this size.
It also puts our own work in proportion. A home spending over RM30,000 a month to care for 175 children does not need a dashboard as much as it needs rice. But the NGOs and care operators we do build for — the ones tracking residents, medication, donors and stock in notebooks and WhatsApp groups — lose hours every week to admin that a reporting and dashboard layer hands back. That time goes straight back to the people in the hall. This visit is part of a longer run of CSR work for us, alongside Kechara Food Kitchen, the Food Aid Foundation and Pusat Penjagaan Kanak-Kanak Cacat Taman Megah.
How Do You Organise a CSR Visit to a Home in Malaysia?
Easier than most teams assume, and it does not need a budget line or a committee. This is roughly what we did, and what we would repeat.
- Find a home near your office. Registered welfare associations are all over the Klang Valley. Proximity matters, because it makes a second visit likely.
- Call and ask two questions. What do you need, and when is a good time? Homes run on routines — meals, naps, therapy sessions. Fit around them.
- Buy from their list. Split the shopping across the team. Bulk rice and dry goods from a wholesaler go much further than retail hampers.
- Block out half a day, not thirty minutes. We stayed four hours and it was the right amount. Dropping goods and leaving is a transaction. Staying is the point.
- Bring one simple activity. Musical chairs and music need nothing but a speaker and chairs, and everyone can join regardless of ability.
- Ask before you photograph. Get the caretakers’ consent, and skip any shot you would not want taken of your own family.
- Set the next date before you leave. One visit is a nice morning. A group that comes back becomes something residents count on.
What We Are Taking Back to the Office
Not a slogan. Mostly a to-do list: go back, bring rice, and stop treating CSR as a once-a-year outing. Thank you to the brothers and sisters running 大爱之家 — Persatuan Kebajikan Kanak-Kanak Istimewa Insan (PKKII) — for letting a busload of strangers into your hall on a Saturday morning, and for doing this every other day of the year when nobody is taking photos.
If you can help, contact the home directly at 624, Jalan Riang 6, Happy Garden, 58200 Kuala Lumpur, on +603-7982 4502 or 016-262 2737. Rice, raw food, diapers and second-hand clothes are needed every month.
And if your own organisation — an NGO, a care centre, a clinic group — is still running its residents, stock and donors out of notebooks and spreadsheets, that is the problem we are actually good at. Book a free consultation and we will map out what a system could take off your team’s plate, so they can spend the time with people instead of paperwork.
This visit was first written up on the MedicalMet blog, where our healthcare-tech colleagues covered it from the clinic-software side.
