Queue Management System
Virtual queue with ticket dispensing, estimated wait times, counter assignment, and display screens
Smart queue management with virtual ticketing, real-time wait time estimation, counter/service assignment, display screen integration, SMS notifications, and queue analytics for service optimization.
Features
What's Included
Virtual Ticketing
Join queues remotely via mobile app, QR code, or kiosk with automatic ticket number assignment.
Wait Time Estimation
AI-powered estimated wait time based on historical service duration, current queue depth, and staffing.
Counter Assignment
Route customers to available counters with service-type matching and priority queue support.
Display Screen Integration
Real-time queue status on TV displays with now-serving numbers, counter info, and estimated waits.
SMS Notifications
Alert customers when their turn is approaching so they can wait comfortably away from the counter.
Queue Analytics
Service time averages, peak hour analysis, staff utilization rates, and customer flow reports.
Plans
Feature Comparison
See what's included at every level — each tier builds on the previous one.
| Feature | Basic | Advanced | Expert | Enterprise |
|---|---|---|---|---|
| Virtual queue join (walk-in/online) | ||||
| Queue number display | ||||
| Estimated wait time | ||||
| Basic queue counter view | ||||
| Multi-service queue routing | — | |||
| SMS/WhatsApp queue notifications | — | |||
| Priority queue support | — | |||
| Counter agent dashboard | — | |||
| Real-time analytics & heatmaps | — | — | ||
| Appointment-queue hybrid mode | — | — | ||
| Customer feedback post-service | — | — | ||
| API for kiosk integration | — | — | ||
| Multi-branch queue network | — | — | — | |
| Central monitoring dashboard | — | — | — | |
| SLA & service-time compliance | — | — | — | |
| Digital signage integration | — | — | — |
Basic
4 features- Virtual queue join (walk-in/online)
- Queue number display
- Estimated wait time
- Basic queue counter view
- — Multi-service queue routing
- — SMS/WhatsApp queue notifications
- — Priority queue support
- — Counter agent dashboard
- — Real-time analytics & heatmaps
- — Appointment-queue hybrid mode
- — Customer feedback post-service
- — API for kiosk integration
- — Multi-branch queue network
- — Central monitoring dashboard
- — SLA & service-time compliance
- — Digital signage integration
Advanced
8 features- Virtual queue join (walk-in/online)
- Queue number display
- Estimated wait time
- Basic queue counter view
- Multi-service queue routing
- SMS/WhatsApp queue notifications
- Priority queue support
- Counter agent dashboard
- — Real-time analytics & heatmaps
- — Appointment-queue hybrid mode
- — Customer feedback post-service
- — API for kiosk integration
- — Multi-branch queue network
- — Central monitoring dashboard
- — SLA & service-time compliance
- — Digital signage integration
Expert
12 features- Virtual queue join (walk-in/online)
- Queue number display
- Estimated wait time
- Basic queue counter view
- Multi-service queue routing
- SMS/WhatsApp queue notifications
- Priority queue support
- Counter agent dashboard
- Real-time analytics & heatmaps
- Appointment-queue hybrid mode
- Customer feedback post-service
- API for kiosk integration
- — Multi-branch queue network
- — Central monitoring dashboard
- — SLA & service-time compliance
- — Digital signage integration
Enterprise
16 features- Virtual queue join (walk-in/online)
- Queue number display
- Estimated wait time
- Basic queue counter view
- Multi-service queue routing
- SMS/WhatsApp queue notifications
- Priority queue support
- Counter agent dashboard
- Real-time analytics & heatmaps
- Appointment-queue hybrid mode
- Customer feedback post-service
- API for kiosk integration
- Multi-branch queue network
- Central monitoring dashboard
- SLA & service-time compliance
- Digital signage integration
Use Cases
Where This Module Fits
Bank branch services
Hospital and clinic waiting rooms
Government service counters
Telecommunications service centers
Restaurant waitlists
Technology
Built With
Production-grade technologies trusted by enterprises worldwide.
Related Modules
Works Well With
Appointment & Scheduling
Smart booking with waitlists, rescheduling, visual calendars, and customizable time slots
SMS Gateway Integration
Multi-provider SMS with OTP, bulk campaigns, delivery reports, and failover routing
Dashboard & Analytics Builder
Drag-and-drop dashboard with charts, KPIs, real-time widgets, and role-based views
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