Order Management
End-to-end order lifecycle from checkout to fulfilment with status tracking and returns
Complete e-commerce order management spanning order capture, status workflow (received → preparing → packed → dispatched → delivered), returns and refunds, customer self-service tracking, and merchant fulfilment dashboards — keeps both customers and operations teams aligned on every order.
Features
What's Included
Order Capture & Validation
Convert cart checkouts into orders with inventory reservation, address validation, and tax calculation in a single transaction.
Status Workflow
Configurable status flow — received, preparing, packed, dispatched, delivered — with timestamped history and role-based transitions.
Fulfilment Dashboard
Operations console for batch picking, packing, and dispatch with filter by status, courier, branch, or SLA.
Customer Order Tracking
Self-service tracking page with status timeline, courier link, and rebuy/reorder actions for repeat purchases.
Returns & Refunds
RMA workflow with reason capture, restock action, and refund initiation tied directly to the original payment gateway transaction.
Multi-Branch Routing
Route orders to the nearest fulfilment branch or warehouse based on stock availability and delivery postcode.
Plans
Feature Comparison
See what's included at every level — each tier builds on the previous one.
| Feature | Basic | Advanced | Expert | Enterprise |
|---|---|---|---|---|
| Order capture from checkout | ||||
| Single status flow | ||||
| Email order confirmation | ||||
| Order history per customer | ||||
| Multi-status workflow with timestamps | — | |||
| Operator fulfilment dashboard | — | |||
| Customer tracking page | — | |||
| SMS dispatch notifications | — | |||
| Returns and refund workflow | — | — | ||
| Multi-branch order routing | — | — | ||
| Bulk action operator tools | — | — | ||
| Webhook events for downstream apps | — | — | ||
| Multi-channel order ingest (web, app, marketplace) | — | — | — | |
| ERP integration (SAP, Oracle, Odoo) | — | — | — | |
| SLA tracking and ops analytics | — | — | — | |
| Audit log of every status change | — | — | — |
Basic
4 features- Order capture from checkout
- Single status flow
- Email order confirmation
- Order history per customer
- — Multi-status workflow with timestamps
- — Operator fulfilment dashboard
- — Customer tracking page
- — SMS dispatch notifications
- — Returns and refund workflow
- — Multi-branch order routing
- — Bulk action operator tools
- — Webhook events for downstream apps
- — Multi-channel order ingest (web, app, marketplace)
- — ERP integration (SAP, Oracle, Odoo)
- — SLA tracking and ops analytics
- — Audit log of every status change
Advanced
8 features- Order capture from checkout
- Single status flow
- Email order confirmation
- Order history per customer
- Multi-status workflow with timestamps
- Operator fulfilment dashboard
- Customer tracking page
- SMS dispatch notifications
- — Returns and refund workflow
- — Multi-branch order routing
- — Bulk action operator tools
- — Webhook events for downstream apps
- — Multi-channel order ingest (web, app, marketplace)
- — ERP integration (SAP, Oracle, Odoo)
- — SLA tracking and ops analytics
- — Audit log of every status change
Expert
12 features- Order capture from checkout
- Single status flow
- Email order confirmation
- Order history per customer
- Multi-status workflow with timestamps
- Operator fulfilment dashboard
- Customer tracking page
- SMS dispatch notifications
- Returns and refund workflow
- Multi-branch order routing
- Bulk action operator tools
- Webhook events for downstream apps
- — Multi-channel order ingest (web, app, marketplace)
- — ERP integration (SAP, Oracle, Odoo)
- — SLA tracking and ops analytics
- — Audit log of every status change
Enterprise
16 features- Order capture from checkout
- Single status flow
- Email order confirmation
- Order history per customer
- Multi-status workflow with timestamps
- Operator fulfilment dashboard
- Customer tracking page
- SMS dispatch notifications
- Returns and refund workflow
- Multi-branch order routing
- Bulk action operator tools
- Webhook events for downstream apps
- Multi-channel order ingest (web, app, marketplace)
- ERP integration (SAP, Oracle, Odoo)
- SLA tracking and ops analytics
- Audit log of every status change
Use Cases
Where This Module Fits
E-commerce stores and marketplaces
Restaurant and bakery online ordering
B2B wholesale order processing
Pharmacy and medication fulfilment
Subscription box and gifting brands
Technology
Built With
Production-grade technologies trusted by enterprises worldwide.
Related Modules
Works Well With
Shopping Cart & Checkout
Persistent cart with guest checkout, address management, shipping options, and order summary
Payment Gateway Hub
Unified payment abstraction over FPX, credit cards, e-wallets, and regional payment methods
Delivery & Logistics Tracking
Real-time GPS tracking, driver assignment, proof of delivery, and route optimization
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