Feedback & Survey Engine
NPS, CSAT, and custom surveys with branching logic, response analytics, and embeddable forms
Versatile survey platform supporting NPS, CSAT, and custom questionnaires with conditional branching, multi-channel distribution, real-time response analytics, and embeddable form widgets.
Features
What's Included
Survey Builder
Visual builder with multiple choice, rating scales, text input, matrix, and ranking question types.
Branching Logic
Conditional question flow based on previous answers to create personalized survey experiences.
NPS & CSAT Templates
Pre-built Net Promoter Score and Customer Satisfaction templates with benchmark comparisons.
Multi-Channel Distribution
Share via email, SMS, in-app popup, QR code, or embed directly on websites.
Real-Time Analytics
Live response tracking with charts, sentiment analysis, word clouds, and cross-tabulation.
Embeddable Widgets
Lightweight survey widgets for websites with trigger rules (time delay, scroll depth, exit intent).
Plans
Feature Comparison
See what's included at every level — each tier builds on the previous one.
| Feature | Basic | Advanced | Expert | Enterprise |
|---|---|---|---|---|
| Survey creation with question types | ||||
| Link-based distribution | ||||
| Response collection | ||||
| Basic result summary | ||||
| Conditional logic & branching | — | |||
| Custom branding | — | |||
| Email/SMS distribution | — | |||
| Response export (CSV) | — | |||
| NPS/CSAT scoring | — | — | ||
| Sentiment analysis | — | — | ||
| Trend analytics over time | — | — | ||
| API & webhook triggers | — | — | ||
| Multi-language surveys | — | — | — | |
| Anonymous response mode | — | — | — | |
| Compliance data handling (GDPR) | — | — | — | |
| Embedded surveys via SDK | — | — | — |
Basic
4 features- Survey creation with question types
- Link-based distribution
- Response collection
- Basic result summary
- — Conditional logic & branching
- — Custom branding
- — Email/SMS distribution
- — Response export (CSV)
- — NPS/CSAT scoring
- — Sentiment analysis
- — Trend analytics over time
- — API & webhook triggers
- — Multi-language surveys
- — Anonymous response mode
- — Compliance data handling (GDPR)
- — Embedded surveys via SDK
Advanced
8 features- Survey creation with question types
- Link-based distribution
- Response collection
- Basic result summary
- Conditional logic & branching
- Custom branding
- Email/SMS distribution
- Response export (CSV)
- — NPS/CSAT scoring
- — Sentiment analysis
- — Trend analytics over time
- — API & webhook triggers
- — Multi-language surveys
- — Anonymous response mode
- — Compliance data handling (GDPR)
- — Embedded surveys via SDK
Expert
12 features- Survey creation with question types
- Link-based distribution
- Response collection
- Basic result summary
- Conditional logic & branching
- Custom branding
- Email/SMS distribution
- Response export (CSV)
- NPS/CSAT scoring
- Sentiment analysis
- Trend analytics over time
- API & webhook triggers
- — Multi-language surveys
- — Anonymous response mode
- — Compliance data handling (GDPR)
- — Embedded surveys via SDK
Enterprise
16 features- Survey creation with question types
- Link-based distribution
- Response collection
- Basic result summary
- Conditional logic & branching
- Custom branding
- Email/SMS distribution
- Response export (CSV)
- NPS/CSAT scoring
- Sentiment analysis
- Trend analytics over time
- API & webhook triggers
- Multi-language surveys
- Anonymous response mode
- Compliance data handling (GDPR)
- Embedded surveys via SDK
Use Cases
Where This Module Fits
Customer satisfaction tracking
Employee engagement surveys
Product feedback collection
Event post-event surveys
Market research questionnaires
Technology
Built With
Production-grade technologies trusted by enterprises worldwide.
Related Modules
Works Well With
Dashboard & Analytics Builder
Drag-and-drop dashboard with charts, KPIs, real-time widgets, and role-based views
Email Template Engine
Visual email builder with dynamic variables, SMTP integration, and delivery tracking
Data Export & Reporting
One-click export to Excel, CSV, and PDF with custom templates and scheduled reports
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