AI Voice Agent
Automated outbound and inbound calling for collections, confirmations, and feedback
AI voice agent module that automates telephone interactions — handling outbound collection follow-ups, appointment confirmations, feedback surveys, and service reminders via Twilio/SIP integration with speech recognition, sentiment detection, and call outcome logging to CRM.
Features
What's Included
Outbound Campaign Dialer
Schedule and execute bulk outbound call campaigns with configurable retry logic, time-zone awareness, and do-not-call list compliance.
Conversational Script Builder
Visual drag-and-drop builder for multi-turn call scripts with branching logic, dynamic variable injection, and fallback handling.
Real-Time Sentiment Detection
Monitors caller tone and keyword signals during live calls to flag negative sentiment and trigger escalation to human agents.
Call Outcome Logging
Automatically records call disposition (answered, voicemail, promise-to-pay, callback requested) and syncs outcomes to CRM and collection systems.
Inbound IVR Automation
AI-powered interactive voice response that understands natural speech, routes callers by intent, and resolves common queries without human agents.
Human Escalation Handoff
Seamless warm transfer to live agents with full conversation context, transcript, and sentiment summary passed to the agent's screen.
Plans
Feature Comparison
See what's included at every level — each tier builds on the previous one.
| Feature | Basic | Advanced | Expert | Enterprise |
|---|---|---|---|---|
| Single outbound campaign with scripts | ||||
| Basic call recording and logging | ||||
| Pre-recorded voice message playback | ||||
| Call outcome status tracking | ||||
| Multi-campaign scheduling and retries | — | |||
| AI speech recognition for responses | — | |||
| CRM integration via webhook | — | |||
| Inbound IVR with intent routing | — | |||
| Sentiment detection and escalation | — | — | ||
| Conversational script builder (drag-drop) | — | — | ||
| Real-time campaign analytics dashboard | — | — | ||
| Custom voice and language models | — | — | ||
| Multi-tenant campaign isolation | — | — | — | |
| SIP trunk and carrier integration | — | — | — | |
| Regulatory compliance (PDPA, TCPA) | — | — | — | |
| On-premise deployment option | — | — | — |
Basic
4 features- Single outbound campaign with scripts
- Basic call recording and logging
- Pre-recorded voice message playback
- Call outcome status tracking
- — Multi-campaign scheduling and retries
- — AI speech recognition for responses
- — CRM integration via webhook
- — Inbound IVR with intent routing
- — Sentiment detection and escalation
- — Conversational script builder (drag-drop)
- — Real-time campaign analytics dashboard
- — Custom voice and language models
- — Multi-tenant campaign isolation
- — SIP trunk and carrier integration
- — Regulatory compliance (PDPA, TCPA)
- — On-premise deployment option
Advanced
8 features- Single outbound campaign with scripts
- Basic call recording and logging
- Pre-recorded voice message playback
- Call outcome status tracking
- Multi-campaign scheduling and retries
- AI speech recognition for responses
- CRM integration via webhook
- Inbound IVR with intent routing
- — Sentiment detection and escalation
- — Conversational script builder (drag-drop)
- — Real-time campaign analytics dashboard
- — Custom voice and language models
- — Multi-tenant campaign isolation
- — SIP trunk and carrier integration
- — Regulatory compliance (PDPA, TCPA)
- — On-premise deployment option
Expert
12 features- Single outbound campaign with scripts
- Basic call recording and logging
- Pre-recorded voice message playback
- Call outcome status tracking
- Multi-campaign scheduling and retries
- AI speech recognition for responses
- CRM integration via webhook
- Inbound IVR with intent routing
- Sentiment detection and escalation
- Conversational script builder (drag-drop)
- Real-time campaign analytics dashboard
- Custom voice and language models
- — Multi-tenant campaign isolation
- — SIP trunk and carrier integration
- — Regulatory compliance (PDPA, TCPA)
- — On-premise deployment option
Enterprise
16 features- Single outbound campaign with scripts
- Basic call recording and logging
- Pre-recorded voice message playback
- Call outcome status tracking
- Multi-campaign scheduling and retries
- AI speech recognition for responses
- CRM integration via webhook
- Inbound IVR with intent routing
- Sentiment detection and escalation
- Conversational script builder (drag-drop)
- Real-time campaign analytics dashboard
- Custom voice and language models
- Multi-tenant campaign isolation
- SIP trunk and carrier integration
- Regulatory compliance (PDPA, TCPA)
- On-premise deployment option
Use Cases
Where This Module Fits
Loan collection follow-up and promise-to-pay capture
Appointment confirmation and rescheduling reminders
Post-service feedback and NPS survey collection
Insurance policy renewal and payment reminders
Healthcare appointment recall and medication reminders
Technology
Built With
Production-grade technologies trusted by enterprises worldwide.
Related Modules
Works Well With
Speech-to-Text Engine
Real-time audio transcription with multi-language support and speaker diarization
SMS Gateway Integration
Multi-provider SMS with OTP, bulk campaigns, delivery reports, and failover routing
CRM & Lead Management
Contact database, deal pipeline, activity logging, follow-up reminders, and sales reports
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