AI Chatbot
Conversational AI with NLP intent recognition and multi-channel deployment
AI chatbot module that handles customer conversations across web chat, WhatsApp, and Telegram — using NLP for intent recognition, knowledge base retrieval, and context-aware responses with seamless escalation to human agents when needed.
Features
What's Included
NLP Intent Recognition
Classifies user messages into predefined intents with entity extraction — handling greetings, FAQs, complaints, bookings, and product inquiries out of the box.
Knowledge Base Integration
Connects to your FAQ database, product catalog, or documentation to retrieve accurate answers — with fallback to generative responses for uncovered topics.
Multi-Channel Deployment
Deploy a single bot across web widget, WhatsApp Business, Telegram, and Facebook Messenger with unified conversation history and analytics.
Conversation Context Memory
Maintains multi-turn conversation state so users can ask follow-up questions naturally without repeating context across messages.
Human Agent Handoff
Detects when the bot cannot resolve a query and transfers the conversation to a live agent with full chat transcript and intent summary.
Conversation Analytics
Dashboard tracking resolution rates, average handle time, top intents, drop-off points, and customer satisfaction scores per channel.
Plans
Feature Comparison
See what's included at every level — each tier builds on the previous one.
| Feature | Basic | Advanced | Expert | Enterprise |
|---|---|---|---|---|
| Web chat widget with FAQ responses | ||||
| Keyword-based intent matching | ||||
| Basic conversation logging | ||||
| Customizable bot avatar and greeting | ||||
| NLP intent recognition with entities | — | |||
| Knowledge base document ingestion | — | |||
| WhatsApp and Telegram channels | — | |||
| Human agent handoff with transcript | — | |||
| Multi-turn context memory | — | — | ||
| Conversation analytics dashboard | — | — | ||
| Custom model training on your data | — | — | ||
| API and webhook integrations | — | — | ||
| Multi-tenant bot isolation | — | — | — | |
| SSO for agent console | — | — | — | |
| On-premise LLM deployment option | — | — | — | |
| SLA-backed uptime and compliance | — | — | — |
Basic
4 features- Web chat widget with FAQ responses
- Keyword-based intent matching
- Basic conversation logging
- Customizable bot avatar and greeting
- — NLP intent recognition with entities
- — Knowledge base document ingestion
- — WhatsApp and Telegram channels
- — Human agent handoff with transcript
- — Multi-turn context memory
- — Conversation analytics dashboard
- — Custom model training on your data
- — API and webhook integrations
- — Multi-tenant bot isolation
- — SSO for agent console
- — On-premise LLM deployment option
- — SLA-backed uptime and compliance
Advanced
8 features- Web chat widget with FAQ responses
- Keyword-based intent matching
- Basic conversation logging
- Customizable bot avatar and greeting
- NLP intent recognition with entities
- Knowledge base document ingestion
- WhatsApp and Telegram channels
- Human agent handoff with transcript
- — Multi-turn context memory
- — Conversation analytics dashboard
- — Custom model training on your data
- — API and webhook integrations
- — Multi-tenant bot isolation
- — SSO for agent console
- — On-premise LLM deployment option
- — SLA-backed uptime and compliance
Expert
12 features- Web chat widget with FAQ responses
- Keyword-based intent matching
- Basic conversation logging
- Customizable bot avatar and greeting
- NLP intent recognition with entities
- Knowledge base document ingestion
- WhatsApp and Telegram channels
- Human agent handoff with transcript
- Multi-turn context memory
- Conversation analytics dashboard
- Custom model training on your data
- API and webhook integrations
- — Multi-tenant bot isolation
- — SSO for agent console
- — On-premise LLM deployment option
- — SLA-backed uptime and compliance
Enterprise
16 features- Web chat widget with FAQ responses
- Keyword-based intent matching
- Basic conversation logging
- Customizable bot avatar and greeting
- NLP intent recognition with entities
- Knowledge base document ingestion
- WhatsApp and Telegram channels
- Human agent handoff with transcript
- Multi-turn context memory
- Conversation analytics dashboard
- Custom model training on your data
- API and webhook integrations
- Multi-tenant bot isolation
- SSO for agent console
- On-premise LLM deployment option
- SLA-backed uptime and compliance
Use Cases
Where This Module Fits
E-commerce customer support and order status inquiries
Banking virtual assistant for balance and transaction queries
HR self-service bot for leave, payslip, and policy questions
Healthcare appointment booking and symptom triage
Government services FAQ and application status tracking
Technology
Built With
Production-grade technologies trusted by enterprises worldwide.
Related Modules
Works Well With
Real-Time Chat
1-to-1 and group messaging with media sharing, read receipts, and typing indicators
WhatsApp Business Integration
Automated WhatsApp messaging for OTP, transactions, reminders, feedback, and marketing campaigns
Helpdesk & Support Ticketing
Ticket creation, SLA tracking, agent assignment, canned responses, and satisfaction surveys
Have a project in mind?
Let's discuss how we can build a custom solution tailored to your needs.
Get a Free Consultation