What is your uptime guarantee?

For clients on our managed hosting plans, we target 99.9% uptime — equivalent to less than 8.8 hours of unplanned downtime per year. This target is backed by SLA terms defined in our service agreement, not just a marketing claim.

What 99.9% Uptime Means

• Monthly: No more than 43.8 minutes of unplanned downtime.
• Annually: No more than 8.77 hours of unplanned downtime.
• Excludes: Scheduled maintenance windows (communicated at least 48 hours in advance) and force majeure events.

How We Achieve It

Redundant Infrastructure

• Multi-availability-zone deployments: Your application runs across multiple data centre zones. If one zone fails, traffic routes automatically to healthy zones.
• Load balancing: Distributes traffic across multiple application instances to prevent any single point of failure.
• Database failover: Automated failover to standby replicas with near-zero data loss for critical systems.

Proactive Monitoring

• 60-second health checks: Uptime monitoring pings your application every minute from multiple global locations.
• Performance baselines: We track response times and throughput trends to detect degradation before it causes outages.
• Automated recovery: Self-healing scripts restart failed services, clear stuck processes, and scale resources without manual intervention.

Maintenance Without Downtime

Routine updates — OS patches, dependency upgrades, and configuration changes — are deployed using rolling updates or blue-green deployments. This means zero downtime for planned maintenance in most cases.

SLA Accountability

Our managed hosting agreements include uptime commitments with defined remedies if we fall short. We publish monthly uptime reports to our clients so you always know exactly where you stand.

Need high-availability hosting for a business-critical application? Contact us to discuss an SLA that fits your requirements.